What Ails the BPO Industry in Pakistan?

I also agree with you Verticity. Quality of work really matters most. Why providing BPO services if a company doesn't have skilled agents/staff, how the company can give good services if that will be the thing. So, having good, knowledgeable agents/staff provides best quality of work.

I m agree with u Noman. alots of companies are providing BPO services in pakistan but the main thing should be quality.
Verticity
Taking Verticity To The Next Level....

re: Noman Faisal

There are several stars in the Pakistani BPO industry who have been experiencing double-digit growth in this industry. What sets these apart from rest of the crowd are things:

1. Low operating costs
2. Mature processes for adhering to service level agreements
3. Executive interface with their partners
4. Differentiation

As you have rightly pointed out, a lot of BPO entrepreneurs (and especially call center operators) enter the market with a 3-5 year horizon. Investing in ISO certifications, training and SLA-compliance procedures is not important to these entrepreneurs from a strategic point of view.

Successful BPO firms have selected business opportunities where projected growth is decent and entry barriers are significant. Medical transcriptions e.g. is an area where growth of business may be decent, but entry barriers are few. As a result, a lot of firms entered the market, driving profitability down.

Lack of business acumen, instead of technical skills is the primary reason why most BPO operators fail to take off.

#249 by nokia on February 5, 2007 2:12am PT


that`s how paki women get visas to come to the west..and bring their family members like peemax with them...

how do you think peemax, jihadi1, jihadi2 came to the west...

Re: # 252

It is easy to deal with 70,000 stray dogs. Do not ask me why they don`t get dealt with.

It is much harder to deal with stray human beings

#249 by nokia

Haha ... mirchi ... haha

Tell me, is tribal interior of Sindh or Multan the same as Bhangilauru aka IT BillionairesVille?

Or is it that Dogs are now as sacred as Gao Matas that 70,000 (+) rabid dogs roam Bhangilauru aka IT BillionairesVille alone? Dunno about BroomBhai and KalaKutta ...

Must be the above ... because the Commissioner says: `` ``But we have legal and social problems against removing them.`` :~)

Truth is stranger than fiction ... ;~)

http://timesofindia.indiatimes.com/Coca-colonialism_and_Tata-colonialism/articleshow/msid-1559088,curpg-2.cms
Coca-colonialism and Tata-colonialism by Swaminathan S Anklesaria Aiyar

Millions of Indians cheered when Tata Steel won the auction for Corus, and became the world`s fifth bigge-st steel producer... With this acquisition, Tata Steel is now the 268th biggest company in the world, ranking just below Coca Cola. The Tata group as a whole is much bigger than Coke. ..Ranbaxy and Cipla have entered the race to acquire Merck`s generic drug business in Europe, and are building war chests of $5 billion or more. Reliance will be bidding for the plastics division of General Electric, which is up for sale.

No longer are Indian companies bidding for just small or medium foreign companies. They are bidding for global giants. This has been made possible by the willingness of global financiers to loan money to Indian minnows to take over global whales

India is by no means number one among developing countries in global takeovers. China is far ahead. Its electronics company TCL acquired the TV business of France`s Thomson. China`s computer company, Lenovo, acquired the PC business of IBM. However, Indian groups like Tata are catching up.

Leftists may still see that as a new way for IBM to colonise the world, through domination of IT services. But listen to the latest news. IBM sees its future survival as dependent on Indian expertise. Its Indian employees have skyrocketed in number from 4,000 in the early 2000s to 53,000 today.

A document circulated by IBM to its Indian employees projects a workforce of hold your breath 120,000 in India by 2008. IBM is becoming Indian rather than American in terms of employment.
...
Many other US companies are following the IBM route. Accenture, one of the biggest consulting and IT service providers in the world, has just announced that it will increase Indian staff from 27,000 to 35,000. This will make India its biggest employment hub, overtaking its US hub with 30,000 employees.
...
Several MNCs are opening R&D centres in India. The biggest of these is GE`s Jack Welch Centre in Bangalore. Will its discoveries be Indian or American R&D?

DEVELOPMENT-INDIA:
IT Hub Can Handle Gigabytes, Not Dog Bites
++++++++++++++++++++++++++++++++++++++++++++++
To cast a balanced view on this article:

One of the consequences of the rapid growth of Bangalore has been the growth of meat shops in areas that had traditionally been vegetarian. Many of these shops do not dispose of waste properly, leading to breeding of stray dogs.

Additionally, due to protests by animal rights activities, killing of vicious stray dogs had been stopped. Instead stray dogs were captured, sterilized and released.

I am sure that a solution will be found soon.
http://mangalorean.com/news.php?newstype=local&newsid=38339

``We are doing the best we can to contain the dog menace. During the last two weeks, we have rounded up about 3000 dogs of which 750 were put to sleep, deputy director of animal husbandry, BCC, Prakash Reddy, said....According to the founder president of SDFB (Stray Dog Free Bangalore), Dr C.V. Subramaniam mass elimination of stray dogs is the only answer, ...We have to follow the example of Philippines and Singapore and go for mass elimination of strays, he said...However, BCC officials maintain that eliminating street dogs is easier said than done.
...
We have to follow the provisions of the Prevention of Cruelty to Animals Act and the Animals Birth Control rules which prohibit killing of captured dogs unless these animals are certified sick or ferocious by veterinarians. In fact, dogs that are not sick have to be let back to the same area from where they had been picked up after they have been sterilised, Reddy explained.

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view this users filtered interacts

......rabid dogs on the roads.... haha ... as if gao matas were not enough ... haha

Haha .. No wonder ther`re so many rabid dogs around here ... haha ...

DEVELOPMENT-INDIA:
IT Hub Can Handle Gigabytes, Not Dog Bites
Keya Acharya

BANGALORE, Jan 17 (IPS) - When a pack of stray dogs tore to pieces the eight-year-old daughter of a construction worker, it showed up the social inequalities and other paradoxes of this global information technology (IT) hub.

Construction for as many as 14 traffic-easing underpasses promised by the municipality is languishing because of delays in firming up proposals, floating tenders, issuing work orders and actual execution. And only one of 11 major road projects, promised several years ago, has been completed.

Aside from the serious infrastructural woes that global IT names have been complaining about, authorities seem incapable of doing anything about packs of stray dogs, estimated to number around 71,000, marauding through the streets and inflicting at least 3,000 bites per month on a helpless public.

India already has the word`s highest number of dog-bites, 17.6 million annually. It also accounts for 80 percent of the world`s rabies cases according to the Association for Prevention and Control of Rabies in India (APCRI).

In Bangalore, 45 percent of dog-bite victims are slum children playing on streets in low-income areas which are a world away from the affluent or those who earn global salaries in the IT sector, says Dr. B. J. Mahendra, professor of community medicine at Bangalore`s Kempegowda Medical Institute and president of APCRI.

Professionals with a few years` experience command annual pay packets of 50,000 US dollars or more in Bangalore, making it a magnet for qualified workers and yet stay competitive for global IT majors that outsource work this way. The trend has even resulted in the coinage of the term ‘Bangalored` to describe the global shift in IT and IT-enabled services away from developed countries.

But, few notice the armies of labourers, construction workers, cleaners and helpers that make it possible for this IT hub to keep turning, by making do with dirt poor wages and putting up with living conditions unimaginable in the countries that get Bangalored.

According to APCRI the municipality`s estimate of 71,000 strays in the city is ‘grossly underestimated`. Either way city authorities are now facing a barrage of protests over the death of the girl who was attacked on a busy, public street while carrying her father`s lunch to him.

The issue has snowballed into a crisis for Bangalore`s municipal commissioner, K. Jairaj, who now faces charges in the Karnataka state high court for neglecting human life by allowing stray dogs free run of the city.

``It is shameful that the child`s death was compensated with a mere Rs 100,000 (2,252 dollars) by the authorities,`` says Vatsala Dhananjay of a civic group, Stray Dog Free Bangalore (SDFB). ``The least the municipality can do is fix a more realistic rate of compensation.``

The SDFB is now planning to petition the country`s National Human Rights Commission to intervene in helping remove the city`s stray dog menace.

And yet, the city`s municipality is prevented from doing more than to sterilise and release the dogs because of protests from animal-rights organisations, most of them run by wealthy and influential socialites who have managed to bring stray dogs under the ambit of the country`s Prevention of Cruelty to Animals Act of 1960.

``I feel very strongly about dogs on the roads,`` commissioner Jairaj told IPS. ``But we have legal and social problems against removing them.``

So, while the salaries and lifestyles in the city`s IT industry surpass those in many developing countries, the father of the unfortunate girl, as a member of the city`s unorganised but vast workforce, has little hope of adequate compensation.

Apart from petitioning the NHRC, the ‘anti-stray` group also has plans to take the municipality to court for violation of the fundamental rights of its citzens. `` If the government won`t see to the rights of the poor, some of us need to take responsibility,`` says Diana Bharucha of the SDFB.

While the IT sector enjoys enormous clout, what matters most to it is greater attention by the government to research and development and creation of manpower needed to maintain a high growth curve. ``It`s mediocrity (of workers)and complacency that we need to address,`` says D.N. Prahlad of Surya Software Systems.

Global software giants like Wipro and Infosys have created vast modern air-conditioned campuses in which it is possible to maintain an international ambience for their carefully selected employees and complain only about the potholes on the roads that lead to the airport and the disconcerting view of slums and unfinished construction.

Many are satisfied that the government is constructing a 30 km-long dedicated expressway that will connect a spanking new airport to the city centre, bypassing the traffic jams and human misery.

``If the IT multi-national corporations (MNCs) were unhappy with Bangalore`s infrastructure, they would not be in the expansion mode,`` says J. Parthasarathy, director of the government-owned Software Technology Park, at Whitefield in Bangalore which houses over 1,800 companies with 400,000 professionals on its sprawling premises.

But the president of the federation of Karnataka`s chambers of commerce, R.C. Purohit, admits that the IT sector, which is responsible for a good deal of the city`s congestion and deteriorating conditions, needs to participate more actively in urban planning and the society it works in. ``The IT sector has to understand its public responsibilities.``

``Our physical infrastructure is bad, yes,`` says Chamaraj Reddy of the Builders` Association of India. ``But being killed and menaced by stray dogs on the roads is even worse.``

Hahaha... cough ... haha

delusion: pakis aren`t into IT..they`re into value added manufacturing...

reality:

Vision-2030 calls for steps to boost industrial exports

By Ihtasham ul Haque

ISLAMABAD, Feb 2: The manufacturing and industrial sector of Pakistan is suffering from various structural problems, resulting in slow growth rate of output and exports, low level of investment and high concentration of the manufacturing industries.

The working draft of the Vision-2030 finalised by a committee of the Planning Commission, has called for industrial diversification to compete with other developing countries for increasing exports, particularly through value-addition and quality control.

It said that technical inefficiencies, poor quality of products, low level of research and development (R&D) activities have resulted into slow growth of productivity, making the Pakistani products ``uncompetitive`` in the world market.

The traditional industries such as food and textile still account for an overwhelming share of the manufacturing output; food industries accounted for 13.8 per cent and industries for 24 per cent of the total manufacturing of value added products.

On the other hand, industries for machinery both electrical and non-electrical, and automobile accounted for just 4.4 per cent and 4.7 per cent of value added, respectively. Even though chemical industries accounted for around 15.2 per cent of manufacturing output, most of the chemical industries output is concentrated in low-tech and low value added industries.

#244 by zeemax on February 2, 2007 9:00pm PT


People who have a high sense of self esteem place it above rewards


Pakis have to win awards first to turn them down...Lets face it..brit-pakis like you are at the bottom of every scale in Britain with Indians being on top...look at poverty, income or education numbers...

So your sense of self-esteem only comes from subway bombers...

People who have a high sense of self esteem place it above rewards. Jean-Paul Sartre and Le Duc Tho refused the Nobel because of this. This is also why Marlon Brando refused the Oscar for Godfather and didn`t even show up to refuse it personally, but instead sent a red indian woman dressed in traditional costume.

This is the difference between being great and being a punk.

But people who`re used to living off handouts and conning the big daddy for a millenia are not expected to understand this.

Re: # 242

yes, pakis dont have any choice but blowing themselves up and indians have
no choice but accept the money. Ijust wish they blow themsleves up without
hurting anyone.

``I agree. If she had any self-respect, she should have refused the prize as not being worth the humiliation and insults publicly inflicted upon her. She would have made a point and become an icon in the fight against racism. Instead, she chose to pocket the $ million and say that everything was hunky dory.``

Heh heh, which is exactly what I would do..Indians believe in improving one life at a time, starting with our own. And yes, the world is not obviously racist when u have 50 million dollars..Gori blonds kiss your ass while checking you in at the Ritz Carlton